Frequently Asked Questions

General Questions

Welcome to Heart Club! What started as my personal love for dakimakura and the characters that inspire them has grown into something I’m excited to share with the world. Heart Club is my own commission collection, where each cover is a labor of love—carefully crafted and full of personality, just like the characters themselves.

What began as a personal journey has blossomed into a shared passion. I’m thrilled to welcome you into this world where every piece is as unique as the love we put into it. At Heart Club, it’s more than just having a favorite character—it’s about celebrating them in a way that’s as personal and passionate as your connection to them.

So come on in, wrap yourself in the warmth of Heart Club, and let your favorite characters come to life in your embrace!

A dakimakura cover (抱き枕; from daki 抱き meaning "embrace" and makura 枕 meaning "pillow") is so much more than just a pillowcase—it's the ultimate snuggle buddy! Often featuring characters from your favorite anime, manga, or video games, these covers are all about bringing comfort and joy to your coziest moments. Whether you want to add a pop of personality to your room or need a soft, stylish way to celebrate your favorite series, a dakimakura cover has got you covered—literally!

Looking for fellow dakimakura lovers? We're part of the the Dakimakura Discord Server - join us there to chat and hang out with your fellow enthusiasts!

At Heart Club, we’re proud to create unique, high-quality dakimakura covers inspired by the characters and art we all love. While our designs are crafted with care and attention to detail, please keep in mind that they are not officially licensed merchandise. Every cover is made with passion and creativity, as we aim to bring you exceptional designs and comfort. Our goal is to celebrate the characters and art that inspire us, while delivering a quality experience for fellow enthusiasts who share that same passion.

At Heart Club, we want everyone to enjoy our amazing dakimakura covers, but sometimes we have to geoblock certain regions due to shipping restrictions or local regulations. We're always working on expanding our reach, so keep checking back or contact us for more info. Thanks for understanding!

Orders and Shipping

Ordering from Heart Club is as simple and cozy as a hug! Whether you're browsing our official website, visiting our Etsy shop, or exploring our BOOTH store, you're just a few clicks away from finding your next favorite dakimakura. Just dive into our vibrant collection, pick your favorites, add them to your cart, and enjoy a smooth checkout process. Before you know it, your new companion will be on its way to your door!

Absolutely! We ship our products worldwide. Shipping costs and delivery times will vary depending on your location, but rest assured, we aim to get your order to you as swiftly as possible. If there are no available shipping options to your region, please reach out.

Since our dakimakura covers are made to order in small batches, production typically takes 4-6 weeks. Once your order is ready, we’ll ship it out right away. Shipping times vary by destination, with most international orders arriving within 2-4 weeks after shipping. Domestic orders shipped to the United States usually arrive sooner.

Thank you for your patience—quality takes time, and we’re committed to delivering something truly special!

We accept major credit cards, PayPal, and other secure payment methods available on our website. Your purchase is safe with leading payment providers, and we never have access to your payment details.

We know your personal space is, well, personal. That's why our shipping is as discreet as it is secure. Your cover will arrive in plain packaging—no flashy logos—so your purchase stays your little secret. But don't let the simple wrapping fool you—inside, your pillowcase is snugly tucked away, protected from bumps, bruises, and prying eyes. From our doorstep to yours, we handle your order with the utmost care and confidentiality. So sit back and relax; your snuggle buddy is on its way—safe, sound, and incognito!

If you’re not seeing shipping options for your address, it might be due to shipping restrictions or local regulations. Contact us to see if we can find a solution.

Please note, customers in Utah need to purchase through platforms like Etsy due to tax regulation. We appreciate your understanding!

Products

Welcome to the crème de la crème of cuddle companions! Our dakimakura covers allow you to experience the velvety embrace of 2-Way Tricot—a fabric so smooth and stretchy, it feels like a gentle hug from a cloud. This premium material is renowned for its softness, durability, and vibrant color reproduction, making your favorite designs pop with life.

Whether you’re a professional napper or just a casual snuggler, 2-Way Tricot elevates your comfort game to levels you didn’t know were possible. Get ready to meet your new favorite fabric—you might just find it hard to let go!

While most of our works are always available, some of our releases are limited edition and may only be available for a short period. Keep an eye on our website and social media for updates on new and limited releases.

Our limited edition dakimakura covers are the pinnacle of quality and craftsmanship. These special variants are printed in Japan on the finest premium 2-Way Tricot blends, such as AquaVeil by Fules and Sakuramochi by Shiromoufu. Collaborating with these top-tier printers is no small feat, and the complexity and care involved mean each design is produced in a single, exclusive run.

To secure one of these coveted covers, pre-ordering is usually essential. Don’t miss your chance to own a truly unique piece—these limited editions are as rare as they are remarkable!

Care and Maintenance

To ensure your dakimakura cover stays as vibrant and soft as the day you got it, proper care is key! We recommend hand washing your cover in cold water with a mild detergent. Steer clear of bleach or harsh chemicals, as they can damage the fabric. After washing, let your cover air dry in the shade to maintain its quality and color.

Some of our customers have had great success using specialty detergents like FOREVER NEW to help preserve the colors and fabric elasticity, but we suggest testing these detergents cautiously for the first time. With a little TLC, your cover will stay beautiful for years to come!

If you prefer machine washing, use a gentle cycle with cold water and a mild detergent. Place the cover inside-out in a laundry delicates bag to protect your design! Air dry for the best results.

While 2-Way Tricot reigns supreme as the king of dakimakura cover materials, its luxurious softness comes with a touch of fragility. Like other high-end fabrics, it requires gentle care to stay in pristine condition. To protect your cover from snagging and pilling, be mindful of what comes into contact with it.

Common culprits include stubble, untrimmed fingernails or toenails, and even printed t-shirts. A little extra caution will keep your cover looking and feeling as smooth as the day you got it. Your favorite characters deserve nothing less!

Contact and Support

We’re here to help! Reach out through the contact form on our website or email us using the link in the footer. We aim to respond within 24-48 hours.

If there’s an issue with your order, contact us immediately with your order details and photos of the problem. We’ll promptly arrange a replacement or refund.

Artwork and Artists

At Heart Club, we believe in the power of human creativity. That’s why we commission skilled artists from around the world to bring our unique designs to life. We’re proud to showcase their incredible talent with each dakimakura cover we produce. Every product listing includes the names of the artists and links to their social media, so you can dive deeper into their amazing portfolios. It’s our way of celebrating the artists who make our covers so special, and giving you a chance to discover even more of their fantastic work!

Information about our collaborating artists, including their names and social media links, can be found on each product listing. We encourage you to follow and support them!

Yes, we're always on the lookout for new artistic talent! If you're an artist interested in a commission from us, please send a sample of your portfolio to artists@heartclub.art. We’d love to see your work!

Great art deserves great respect, and that includes fair compensation. Our compensation and licensing packages are competitive, reflecting the true value and effort our artists pour into their creations. We’re committed to building strong, supportive relationships with all our collaborators, ensuring that their talent is not only recognized but rewarded.

By choosing Heart Club, you’re not just getting a beautiful dakimakura cover — you’re also supporting the incredible artists who bring our designs to life, and our ability to commission them for future works!