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We aim to provide a smooth and reliable shipping experience for our customers. Please read our shipping policy carefully to understand our practices regarding order processing, shipping methods, costs, and delivery times.
Packaging
- Items are shipped in nondescript, plain packaging for your privacy.
Order Processing
- In-stock orders are processed within 2-3 business days, excluding weekends and holidays.
- Most of our items are made to order. They will typically be shipped within 7-14 days, once production is complete.
- Pre-orders will be processed and shipped based on the estimated availability date provided at the time of purchase.
- You will receive a confirmation email once your order has been processed and shipped.
Shipping Costs
- Shipping costs are calculated based on the weight of the order, shipping method selected, and destination.
- You can view the shipping cost for your order at checkout before making a payment.
Delivery Times
- Delivery times are estimates and may vary due to unforeseen circumstances such as customs delays, weather conditions, or postal service issues.
- Heart Club is not responsible for delays caused by shipping carriers or customs clearance processes.
Tracking Your Order
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your order using the tracking number provided through our website or the carrier's tracking portal.
Customs, Duties, and Taxes
- International orders may be subject to customs duties, taxes, and import fees levied by the destination country.
- These charges are the responsibility of the customer and are not included in the product or shipping costs.
- Please check with your local customs office for more information on potential charges.
Shipping Address
- Please ensure that the shipping address provided is accurate and complete.
- Heart Club is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
